The Keys to Good Negotiation

by Merissa on February 17, 2012

in Frugal Living Tips

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Ever had a bill that didn't seem quite right? Get some extra charges that you don't believe you should be paying for? There is a chance that you can work your way out of unnecessary charges and payments if you know the right tricks. Now I will warn you, I'm not very good at this yet. But what I've learned I've learned from my hubby who is excellent at knowing what is a valid charge and what's not. Here's some tips to help you avoid paying extra on those things and to help keep or get that money back in your pocket.

1. Know what you are talking about. if you were going to make a dispute on say, a rent charge, you need to know what you signed up for and what your rights are. If a landlord is being unfair about lease terms but it clearly states in your contract what your lease would be, don't let them argue with you. The proof in this case would be in the paper.

2. Don't be afraid to ask. Did you pay your credit card payment one day late and they assessed a late fee? They might be able to take the fee off, you just have to be willing to ask! Just remember that the worst thing they can say is no.

3. Be persistent. If you are trying to work out a deal on a bill and the company is ignoring you or not taking your calls, keep on calling. This is the one time when being a little bit annoying might pay off! Don't let the issue go until you've at least talked to someone that could do something about it. Which brings me to my next point....

4. Talk to someone that can do something about it. If you talk to just a customer service rep, chances are they may not have the power to do what you are asking. Ask for a manager or someone in charge and if they tell you that person isn't available make sure you either leave them a message or find out when they will be back so you can contact them.

Do you have any tips for good negotiation? Have you tried any of these before and have they worked?

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{ 2 comments… read them below or add one }

1 Jennifer February 20, 2012 at 3:09 pm

Don’t forget the most important one! Be nice and smile! People tend to do a lot more when you approach them in a pleasant manor, as opposed to telling them they are wrong right off the bat.

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2 Susan Plotts January 7, 2013 at 5:37 pm

ditto, Jennifer!

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