I’ll admit it, I have several stores in town(and outside of town) that I frequent over the same store in a different part of town. There are 3 Walgreens in town and I will only go to one of them. I made the mistake of going to a different Walgreens last night because the location was convenient and I regretted it. I ended up standing in line for about 10 minutes trying to make the cashier explain to me why she wasn’t taking my coupon because I knew she should have. And then when I finally got fed up with it and told her just to take the item off that I had the coupon for and that I would purchase it elsewhere things went south in a hurry. I was trying to purchase the Ziplocs that were on sale for 2.50 each, when she took them off the transaction it only gave me .50 back for each one and I hadn’t even used any coupons. I tried to explain this to her but she seemed instant that she was right. I told her that the Ziplocs were on sale for 2.50 not .50 and if she was going to void it off my transaction it should void off 2.50 and not .50! It made no sense at all and the cashier was just getting more confused at her own thinking that she was right. By this point I was frustrated with trying to explain it to her and there were at least 4-5 people in line behind me and I had been there for over 10 minutes. I finally made her void the entire transaction and I walked out the door.
Sometimes it’s just not worth it to argue your point, even if you are right. I wasted 30 minutes being in that store when I could have just gone to my favorite Walgreens and been in and out in 5 minutes. Convenience wasn’t worth it! Maybe if Walgreens just had a corporate coupon policy it’s own employees wouldn’t be so confused! Although the confusion on my cashiers part started with a coupon but ended with just plain common sense so that wasn’t all they needed….
I used to be a cashier once upon a time for several years and I know how frustrating it can be getting a customer that is frustrated with you, but the thing is is that those employees need to be trained properly so the customer doesn’t have to tell them their own policy. Shouldn’t that be part of the job? Knowing how things work?
Most of the time I just avoid dealing with incompetence by just going to the stores I know and trust. I know I will have a hard time using coupons at Walmart(why I don’t know, they just seem to be extreme scrutinous of coupons) so I don’t go there. There are 2 Safeways in town and I will only shop at one. I’ve never had a problem with them accepting a coupon there and if I do have any issue customer service has resolved it for me. There are 3 Family Thrift’s in town and one that I avoid if I can. The cashiers made me feel like a criminal once for bringing in a printed coupon, they even called in the number to verify it, it was for $1.
For me this seems to be the solution for dealing with the stores and employees that are not coupon friendly, just avoiding them altogether. If I am in a situation like I described above I try and stay calm, explain the situation to the cashier and if necessary I will ask for the manager(but in my experience if you ask for the manager, especially at Walgreens,, up will come this cranky, already fed up with you person) And I think it’s ok in the end if you still can get them to understand you and if you can’t get things resolved its just best to walk away. Take your business to a store that appreciates you as a customer.
What are some of your experiences with dealing with stores? Do you have favorite stores around your town? Have you had any bad couponing experiences? Let us know in the comments!